Terms & Conditions

Acceptance of Terms

By accessing and using the Refresh Hive website, purchasing products, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

About Our Business

Refresh Hive supplies premium cleaning products, the best detergents Kenya businesses trust, hospitality supplies, and commercial cleaning products throughout the country.

Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing information for our laundry detergents and hygiene products are accurate. However, minor variations may occur due to product updates, packaging changes by manufacturers, or manufacturing improvements.

Orders

All orders are subject to:

Product availability
Payment verification
Delivery confirmation
Internal review procedures

Refresh Hive reserves the right to refuse, limit, or cancel orders in our sole discretion, including orders placed under false or fraudulent identities.

Pricing

Prices are quoted in Kenyan Shillings (KES) and are inclusive of applicable VAT unless stated otherwise.
Prices may change without prior notice, though this will not affect orders already confirmed and paid for.
Taxes and delivery charges may apply separately unless explicitly stated at checkout.

Payment Terms

Accepted payment methods include:

M-Pesa (Till/Paybill)
Bank Transfer
Credit/Debit Cards
Approved Corporate Credit Accounts (subject to credit approval)

Delivery

Delivery timelines provided are estimates and may vary due to traffic conditions, weather, product availability, or courier delays. Please refer to our Shipping & Delivery Policy for detailed timelines.

Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and website design, remains the exclusive property of Refresh Hive. Unauthorized reproduction, distribution, or modification is strictly prohibited.

Limitation of Liability

Refresh Hive shall not be liable for indirect, incidental, or consequential losses arising from the use of products or services. However, nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, in accordance with the Consumer Protection Act, 2012 of Kenya.

Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

Contact

For any questions regarding these Terms, please contact us:

Refresh Hive Email: info@refreshhive.com Phone: +254 716 093 611 Website: www.refreshhive.com