Shipping & Delivery Policy

Nationwide Delivery Across Kenya

Refresh Hive delivers cleaning products, laundry detergents, and hygiene products throughout Kenya. We specialize in the reliable distribution of bulk cleaning supplies and commercial cleaning products to businesses nationwide.

Delivery Areas

We currently serve:

Nairobi
Mombasa
Kisumu
Nakuru
Eldoret
Thika
Machakos
Kiambu
Other towns and regions across Kenya

Processing Time

Orders are processed within:

1–2 business days for standard retail orders
2–5 business days for bulk, wholesale, or custom orders

Delivery Timelines

Nairobi: 1–2 Business Days
Major Towns: 2–4 Business Days
Remote Areas: 3–7 Business Days

Delivery Charges

Delivery fees are calculated at checkout based on:

Order size and total weight/volume
Delivery location
Specific courier requirements

Bulk Deliveries

Hotels, schools, hospitals, offices, and cleaning companies ordering bulk cleaning supplies may qualify for scheduled recurring deliveries and negotiated transport arrangements. Contact our sales team for corporate logistics.

Delivery Inspection

Customers are strongly encouraged to inspect all products upon delivery. Any damages, missing items, or incorrect products should be reported to our customer service team within 48 hours of receipt.

Failed Deliveries

Additional delivery charges may apply where deliveries fail due to:

Incorrect or incomplete addresses provided by the customer
Customer unavailability at the time of delivery
Restricted access locations or security lockdowns

Risk of Loss

Risk of loss and title for the products pass to you upon physical delivery of the products to your specified address and sign-off by you or your authorized representative.

Hazardous Materials Handling

Certain cleaning products and detergents are classified as hazardous or corrosive materials. We ensure all transport, handling, and delivery of these items comply with Kenyan safety and environmental regulations to ensure they arrive safely and securely.

Contact

Refresh Hive Email: info@refreshhive.com Phone: +254 716 093 611