Privacy Policy

Introduction

Welcome to Refresh Hive. We respect your privacy and are committed to protecting your personal information. This Privacy Policy is drafted in compliance with the Data Protection Act, 2019 of Kenya.

This Privacy Policy explains how Refresh Hive collects, uses, stores, and protects information obtained through our website, products, services, social media platforms, and customer interactions. By using our website and services, you agree to the practices described in this Privacy Policy.

About Refresh Hive

Refresh Hive is a premier supplier of cleaning products Kenya households and businesses rely on. We specialize in laundry detergents, hospitality supplies, hygiene products, and bulk cleaning supplies, serving hotels, Airbnb hosts, cleaning companies, schools, hospitals, offices, and property managers across the country.

Information We Collect

Personal Information

We may collect:

Full Name
Phone Number
Email Address
Delivery Address
Billing Information
Company Name
Job Title
VAT/PIN Details (where applicable)

Technical Information

We may collect:

IP Address
Browser Type
Device Information
Website Usage Data
Location Data
Cookies and Tracking Information

Transaction Information

We may collect:

Products Ordered
Order History
Payment Records
Delivery Details
Customer Service Interactions

How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products safely and efficiently
Respond to enquiries and provide customer support
Send quotations and invoices
Improve website performance and user experience
Conduct marketing activities (with your consent)
Comply with legal and tax obligations

Marketing Communications

We may send:

Product updates and new cleaning product announcements
Promotional offers and wholesale pricing updates
Industry insights and hygiene best practices

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Sharing Information

Refresh Hive does not sell, rent, or trade customer information. Information may only be shared with:

Delivery and logistics partners to fulfill your order
Secure payment providers to process transactions
Professional advisors (legal, accounting)
Government authorities or regulatory bodies where required by law

Data Security

We implement appropriate technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure, in line with the standards set by the Data Protection Act, 2019.

Data Retention

We retain information only for as long as necessary to:

Provide our services to you
Meet legal, accounting, and tax obligations
Resolve disputes and enforce our agreements
Maintain accurate business records

Your Rights

Under the Data Protection Act, 2019, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Withdraw your consent for data processing
Restrict or object to the processing of your data
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Contact Us

If you have any questions or wish to exercise your data rights, please contact us:

Refresh Hive Email: info@refreshhive.com Phone: +254 716 093 611 Website: www.refreshhive.com Location: Nairobi, Kenya